RIDICULOUS OUT OF BUNDLE CHARGES

<p>I am very displeased at the service from vodacom as a whole and their lack of respect to respond to a clients request. The cellphone number i enquired about got a bill this month of R9384.50 which was paid unknown to our knowledge of the amount as a debit order.The number has a Red Advantage Subscription deal and part of that is a 1GB data bundle. That amount was used and unknown to myself the "out of bundle charges " apparently kicked in without authorization by the owner of the phone. The Data charges of that bill ended up being R7084.57??????? I have emailed my complaint with the invoice attached and two previous months invoices only to get NO RESPONSE of communication from vodacom with an explanation. They cannot say that "out of bundle" kicks in after the allowance of data is used & to the extent of this bill being so high. I was then told as an explanation that it works out to R2.00 per mb, That means that 3.5GB were used at a rate of R2000.00+- per GIG???? All i want is a reasonable and right explanation of how this bill was worked out or a refund immediately from Vodacom.</p>