EE
EF E
1 reviews | Active since Feb 2010
08 Apr 2021, 15:37
Ridiculous online upgrade experience
I have done an upgrade online. after finishing the confirmation stated that the iphone 12 with a apple watch se and my contract was included and the total monthly payment was R556.99. Now when logging into my profile suddenly there is a handset installment of R1000. How is this my problem? i did the upgrade because of that package i selected. Proof was sent to vodacom as apparently they cannot help my online. i have to send an email to *** Not that i think anyone will come back to me.
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Replies (2)
Vodacom's replyOfficial
09 Apr 2021, 07:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Apr 2021, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EE
EF E's updateReviewer Update
12 Apr 2021, 08:29Worst service ever! How is it my problem if you had a system problem? Have confirmations that the deal is closed with the amounts quoted. I will never recommend anyone to Vodacom ever. Vodacom making Billions of Rands through customers cannot even honor a deal that was apparently mistake just in good faith. Great stuff Vodacom. Really Brilliant!
EE
EF E's update12 Apr 2021, 08:29
Reviewer Update
Worst service ever! How is it my problem if you had a system problem? Have confirmations that the deal is closed with the amounts quoted. I will never recommend anyone to Vodacom ever. Vodacom making Billions of Rands through customers cannot even honor a deal that was apparently mistake just in good faith. Great stuff Vodacom. Really Brilliant!