Ridiculous nee contract

Im not sure who’s service is worse… Vodacom or iStore online.. I’ve app**** for a new contract as i was with Telkom and have a Apple watch with LTE functionality which they do not support the e-sim. I’ve explicitly told them i want to be able to connect my watch with e-sim. Received the phone, everything was great.

Went to vodacom 2days later to connect my watch. They informed me that i have to wait 3 months as i am on the wrong contract or need to pay a prnalty. I said well then this was istores mistake. I demanded the package to be changed from istore as this was not my fault. After numerous mails i informed them that the CPA says if i am not happy it can be changed. Which i still received attitude as vodacom is sending me to istore and istore says it is a vodacom issue.

Afterwards speaking to vodacom on the phone(5 different departments and 40mins later) they informed me that the account is with legal as i was 96c outstanding, at this point i was moved tired and furious and told them if they cant sort it out, i keep the phone as there is no longer a contract and do not want to assist and they can stick their contract and they dropped the call.

I asked them how can i be outstanding on a contract that is only a couple of days old(lets forget it is only 96c for now). They informed me that the refund was done but that amount was short(so a mistake on their side)

After numerous attemts i ended up paying the 96c(like really, im not even sure for what)

Its been 10 days and still no success. Complained on FB and nobody gives a damn.

Part of that, Today i get a mail from istore to ask i should make a payment. Without an amount, when asked i get told she doesnt know, she think it is R96. I’m confused… how do you not know… what should i pay…

They litterly blocked everything now until i made the payment of 96c, and ive got no idea how long this is still going to take to resolve.

How can this be so difficult?