1 reviews | Active since Nov 2016

10 Nov 2016, 22:18

Ridiculous invoices for DATA

<p>I have been a loyal customer of Vodacom the past 10 years. Today I receive a whopping bill of R2700- Do note past 2 years my bill has never exceeded R1300- R1500- </p> <p>I also have call limit on of R200 so I DO NOT receive a bill like this. DATA on this bill alone is R1200- </p> <p>Vodacom is well aware I am switching to Pay as you go from next month and I get the feeling they trying to milk me one last time!</p> <p>Query logged and I was told it will take 16 working days!!!!</p> <p>Appalled by the service and I would like an answer asap!!!</p>

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Replies (5)
Vodacom
Vodacom's reply11 Nov 2016, 09:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Nov 2016, 09:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Nov 2016, 10:44
Official

Dear Client

We attempted to call you, however there was no answer.

Please send your complaint to customercare@vodacom.co.za or provide us with an alternate contact number in order to best assist you.

Kind regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Nov 2016, 10:45
Official

Dear Client

We attempted to call you, however there was no answer.

Please send your complaint to customercare@vodacom.co.za or provide us with an alternate contact number in order to best assist you.

Kind regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Nov 2016, 10:45
Official

Dear Client

We attempted to call you, however there was no answer.

Please send your complaint to customercare@vodacom.co.za or provide us with an alternate contact number in order to best assist you.

Kind regards

Vodacom Consumer Website Team