Ridiculous in every aspect!

So my contract with Vodacom has been up for renewal for the last few months over the last 3 weeks or so I have been trying to upgrade. I tried to upgrade to a black Friday special online to no avail and after 20 odd calls with the upgrade call Centre I eventually gave up because they took so long the special expired. After this terrible experience I thought maybe going into a shop would be more helpful but I have been absolutely shocked and appalled to find out badly wrong that thought was. After visiting 6 different vodacom shops and none of them having stock of a Samsung phone that is advertised on special, I found stock at a 7th shop. Them lo and behold they wouldn't give me the special because my contract isn't registered under my business name. So I go through the tedious process of getting my business registered with vodacom only to be told I still can't have this business package @R999 and just rub salt in the wound that said it's fine to take a package @R1159 with less benefits. Well done vodacom, this makes perfect sense! After being a loyal client for 20 odd years me thinks its time to consider options!