TP
Tim P

1 reviews | Active since Jun 2016

26 Jul 2017, 14:53

Ridiculous Fibre offering

<p>I placed an order for fibre on the Vodacom website on 21 June 2017 and have not received any feedback as to when the installation will be done?? I then called your call centre last week and they informed me the application status is open and someone will contact me to arrange and still nothing!!! My sales order number is: SO170 ********** 70.</p> <p>Please contact me and let me know else I will move another fibre provider and never make use of your services again because this service (or lack of) is ridciulous!!!!!</p>

0
Replies (2)
Vodacom
Vodacom's reply26 Jul 2017, 15:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

TP
Tim P's update15 Aug 2017, 10:39
Reviewer Update
So you guys respond and guess what 2 weeks later I am still waiting for my router to be delivered and for you to do the installation!!!!!!!!!!!!!!!! I phone your call centre last week and they give me the same generic response that someone will contact me and still nothing!!!!