RIDICULOUS FEES

I raised a query with Vodacom as my cellphone got ****** some time ago & unfortunately I did not have insurance which I do understand is not Vodacom's problem. As I am on contract and would like to stay with Vodacom I requested a pre-mature upgrade. I received a call from a call centre agent on the same day notifying me that unfortunately I do not qualify for this as you can only qualify gor a pre-mature upgrade if you pay R1000+ per month?? Its totally ridiculous as the average person person cant afford that! I then got advised that the only way to get this resolved is to settle the current account (R3000+ ) which means Im cancelling and to re-apply thereafter. I dont see the point in cancelling and going through the whole process of applying again as Ive been with Vodacom for years! I dont mind paying a penalty fee in order to do a pre-mature upgrade, but I honestly dont see why people that pay R1000 on their agreement with Vodacom are the only ones that are able to do a pre-mature upgrade. Just my personal opinion!