WD
Wiseman D

1 reviews | Active since Sept 2012

23 Jun 2022, 17:02

Ridiculous Early Cancellation costs

Hi Vodacom

I have a R349pm home wifi/ LET contract that I wanted to cancel early to takeup your Vodacom Fibre specials R599pm but I find it absurd that you want to charge me R16000 to cancel the current subscription for services i wont be using. Who in their right mind would pay your that much for something they wont be using.

Im still remaining a Vodacom customer but the current package does not work for my family anymore. Please assist. I have been sent from 1 department to the next and each wants to lure me to take an additional contract but nothing to help me cancel this.

MTN & CellC charges 1-2 months subscription as cancellation.

Wiseman ***

0
Replies (1)
Vodacom
Vodacom's reply24 Jun 2022, 07:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team