WD
Wiseman D
1 reviews | Active since Sept 2012
23 Jun 2022, 17:02
Ridiculous Early Cancellation costs
Hi Vodacom
I have a R349pm home wifi/ LET contract that I wanted to cancel early to takeup your Vodacom Fibre specials R599pm but I find it absurd that you want to charge me R16000 to cancel the current subscription for services i wont be using. Who in their right mind would pay your that much for something they wont be using.
Im still remaining a Vodacom customer but the current package does not work for my family anymore. Please assist. I have been sent from 1 department to the next and each wants to lure me to take an additional contract but nothing to help me cancel this.
MTN & CellC charges 1-2 months subscription as cancellation.
Wiseman ***
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Replies (1)Vodacom's replyOfficial
24 Jun 2022, 07:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Jun 2022, 07:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
