TD
Trevor D

1 reviews | Active since Jun 2014

14 Mar 2016, 13:31

Ridiculous Data Costs (in SA)

To whom it may concern,<br> <br> I have subscribed to Vodacom as my preferred service provider for cellular contact packages for the better part of three years now (via work + personal contracts).<br> <br> Last month I used more data then previous months (approx 2 gigs of unbundled data) and I was horrified when I realized how much I had been charged - R2168.30 just on extra 2 gigs of data!!!<br> <br> How can this be allowed? It's not as if I went oversees, this was all local. <br> Why can't they just automatically give you the bundle rate for data to their contract holders?<br> <br> I'd like to sort this out with someone from Vodacom please. Surely as a loyal contract holder I should be treated better?<br> <br> Come on Vodacom! Please help sort out asap.

0
Replies (2)
Vodacom
Vodacom's reply14 Mar 2016, 14:53
Official
Hello Trevy_D,

We would like to apologise for any inconvenience caused.

We will be in contact with you in order to address this matter.

Kind regards
Consumer Website Team
TD
Trevor D's update10 Nov 2016, 12:30
Reviewer Update

Please assist me. This has happened again as I used the vodacom app to add data and it didn't pull through. I have phoned in to log a dispute. I'd rather resolve this internally before posting another review. Thanks