JD
Jan D
1 reviews | Active since Oct 2018
11 Dec 2018, 14:29
Ridiculous Data Charges
Ridiculous data charge on invoice that did not receive notifications. R1700 for data this is crazy where do you get your data from that you charge this amount for not even 2gb of data.
And another point. Non of your representatives can explain to me where that data has gone and what apps used it. Further more I did not receive any notification telling me I am out of data.
Been a vodacom customer for 12 years. This is ridiculous.
Number in question: ********** Account number: I ********** -2
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
11 Dec 2018, 14:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Dec 2018, 14:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JD
Jan D's updateReviewer Update
13 Dec 2018, 10:392 Days and no response. Typical Vodacom, never resolve queries......
JD
Jan D's update13 Dec 2018, 10:39
Reviewer Update
2 Days and no response. Typical Vodacom, never resolve queries......
Vodacom's replyOfficial
13 Dec 2018, 18:37Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query was addressed by the relevant department and the required credits have been submitted. The reference number is ***.
Also, for clarity on how to track and manage data on your device, visit the link inserted below and download a data monitoring app [can be found on your app store].
https://www.vodacom.co.za/vodacom/services/data/manage-your-data
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query was addressed by the relevant department and the required credits have been submitted. The reference number is ***.
Also, for clarity on how to track and manage data on your device, visit the link inserted below and download a data monitoring app [can be found on your app store].
https://www.vodacom.co.za/vodacom/services/data/manage-your-data
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Dec 2018, 18:37
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query was addressed by the relevant department and the required credits have been submitted. The reference number is ***.
Also, for clarity on how to track and manage data on your device, visit the link inserted below and download a data monitoring app [can be found on your app store].
https://www.vodacom.co.za/vodacom/services/data/manage-your-data
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query was addressed by the relevant department and the required credits have been submitted. The reference number is ***.
Also, for clarity on how to track and manage data on your device, visit the link inserted below and download a data monitoring app [can be found on your app store].
https://www.vodacom.co.za/vodacom/services/data/manage-your-data
Regards
Vodacom Consumer Website Team
Best regards,
JD
Jan D's updateReviewer Update
31 Dec 2018, 09:11This has not been resolved!!!!
JD
Jan D's update31 Dec 2018, 09:11
Reviewer Update
This has not been resolved!!!!