MR
Molebatsi R

1 reviews | Active since Apr 2012

16 Dec 2017, 00:33

Ridiculous data charges

I am extremely dissatisfied with the recent data charges. I constantly receive calls from your call centre informing me of my "high data usage" as they obviously see my (almost daily) top ups just to do very minimal stuff on my phone. I'm beginning to get the impression that you're just ripping me off. 100MB doesn't even last half a day and I'm not using my phone much, it's ridiculous!! Two days ago I received a call from one of your agents (immediately after my data got depleted, conveniently) that he wanted to offer me a 10G data contract or something for R199/pm. It appears that you intentionally overcharge your customers in order to lure then into a contract. I already have 2 with you and I'm beginning to regret every minute of it! Other service providers offer so much more for less!!!! The agent wanted me to accept immediately over the phone and have the package which include a router to be couriered to me. As I was overwhelmed by what just occurred (my data just vanishing within minutes) and did not have a definite delivery address at the time as I'm on the road a lot and he could not arrange for this package to be delivered to the nearest Vodacom outlet (still don't understand why!!!) I declined as the call was getting irritating when no alternative solution was given to me. I am now requesting that you get someone competent to call me and structure a better deal in order for our relationship to continue. Alternatively, I'll need to switch to a more flexible and cost-effective network provider. This service leaves much to be desired and I'm extremely disappointed at this point.

0
Replies (9)
Vodacom
Vodacom's reply18 Dec 2017, 09:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

MR
Molebatsi R's update20 Dec 2017, 05:35
Reviewer Update
No-one has contacted me! This seems to be a standard reply you send to everyone. Pathetic service indeed!!
MR
Molebatsi R's update21 Dec 2017, 12:18
Reviewer Update
To date, no-one has contacted me. I will be switching networks. This is unacceptable!!
Vodacom
Vodacom's reply03 Jan 2018, 15:52
Official

Good day Molebatsi ,

As per our telephonic discussion, this query has been resolved.

I have escalated this to our online team and they will contact you.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,

MR
Molebatsi R's update03 Jan 2018, 15:57
Reviewer Update
Hi Lucian, Yesterday you confirmed with me that someone would contact me at 10h00 today. I did not receive this call.
MR
Molebatsi R's update07 Jan 2018, 01:39
Reviewer Update
Seemingly this phone call is never going to happen. This network is appalling and I will be putting my number!!
MR
Molebatsi R's update14 Jan 2018, 18:33
Reviewer Update
I was assisted by one of your call centre consultants last week and the package offered to me was 20G at R349 pm. I have just logged onto my online profile and this is quoted as R999 pm. I DID NOT AGREE TO SUCH A RIDICULOUS PRICE. Please fix this immediately. I'm really getting annoyed with you guys. The agent confirmed this deal as R349 of which I have the recordings. I expect an immediate resolution to this ongoing ill practice.
MR
Molebatsi R's update18 Jan 2018, 23:59
Reviewer Update
I will not be paying this account and will need to escalate this to the consumer council. It has become apparent that you have no intention to resolve this matter.
MR
Molebatsi R's update31 Jan 2018, 00:07
Reviewer Update
Clearly you people will only take me seriously when I stop paying this account. Utterly disgusting!!