Ridiculous Data charges
<p>I first contacted customer care over a week ago and still have no response from anyone. My bill for November is a whopping R6500, when my normal monthly bill is usually R1400. I usually buy data bundles immediately when I receive the message that my bundle is depleted. During October and now it turns out November too, I was never sent those messages from Vodacom, which resulted in them charging me out of bundle rates which we all know is a *******. Now I have a R6500 bill because of data!!!!!! I emailed Vodacom screen shots of where I bought bundles and screen shots to prove I never received the notification that it was depleted. Still have no response a week and 3 emails later. My contract has expired and I think its time to leave Vodacom after supporting them for over 16 years. Really disappointing service...</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
It has been a very frustrating few weeks dealing with Vodacom to say the least. The consultants that assist you when you call the call centre is ***********. They cut your calls, transfer you to someone else mid conversation by mistake, etc etc. I eventually cenacelled my contract which has expired a month ago anyway. BUT then you get a very helpful Vodacom staff member like Candice (so sad I didn't get her surname). She contacted me yesterday and assisted me in such a friendly, helpful, efficient manner. She is the only reason why I am considering renewing my contract with Vodacom. Thank you Candice, if only all of the Vodacom consultants were this efficient.
It has been a very frustrating few weeks dealing with Vodacom to say the least. The consultants that assist you when you call the call centre is ***********. They cut your calls, transfer you to someone else mid conversation by mistake, etc etc. I eventually cenacelled my contract which has expired a month ago anyway. BUT then you get a very helpful Vodacom staff member like Candice (so sad I didn't get her surname). She contacted me yesterday and assisted me in such a friendly, helpful, efficient manner. She is the only reason why I am considering renewing my contract with Vodacom. Thank you Candice, if only all of the Vodacom consultants were this efficient.