SG
Sanele G

1 reviews | Active since Oct 2013

23 Aug 2016, 13:28

Ridiculous data charges

<p>I am disputing the high data charge on my account which has been going on for a few days now as I recharged with 30MB on my number ********** 979 yesterday and I have only been on whatsapp where I was not transmitting or sending any big files and have not received any. My data has been turned off for the good part of today and I am not running any apps in the background which I have turned off the apps to only run over WiFi. I am extremely unhappy with being over charged for only Whatapp.</p> <p><br />This is really getting out of hand.<br />May I have feedback with the query.</p>

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Replies (1)
Vodacom
Vodacom's reply23 Aug 2016, 13:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,