Ridiculous Data Bill

<p>I had received a call from someone in the Data Department at Vodacom around the 16th or 17th December trying to sell me a wireless WiFi route thing, after telling him a number of times i am not interested he then tells me that my current bill at the time was R6551.73. I immediatly stopped him there asking why it was so high, he said it was from my data usage. I am on a Red Advantage contract where i get 1 Gig of Data a month and i purchase an additional 2 Gig data once off and that lasts me the whole month and i have left over which carries to the next month. Now the person i was talking to was supposidly from the Data Dept but could not answer my questions as to how much data was used and that i must phone the call centre which i did. After being on hold for over 20 Minutes the lady said i had used a R4099.59 worth of Data which is absolutely *******. She then said she will have to escalate my query to a support specalist and i will hear back within 24 to 72 hours, it has now been over 2 Weeks and still no response. After talking to her she then says if i did not use all that data, when my debit order comes off, i must just go to the bank and tell them to do a reversal for the amount of R4099.59 (how can a vodacom employee tell me to just go do a reversal to that amount? this is obviously a common occurance with Vodacom in order for her to say that) I received my reference number 1- ********** 420673 via sms, and like i said above, it has been over 2 weeks and still no response.</p> <p> </p> <p>Mark</p> <p> </p> <p> </p>