pG
paula G
1 reviews | Active since Nov 2013
05 Apr 2019, 08:19
ridiculous customer service
absolutely pathetic customer service from Vodacom, they cannot tell me why i cannot transfer VODACOM ALLOCATED AIRTIME to another number.
it does not state that anywhere.
why does it say the following then????????????????????????????
Which numbers can I buy for? 1. Airtime and bundles can only be purchased for valid cellphone numbers on the Vodacom South Africa network.
2. As contract customers you are able to add bundles to your own Vodacom Contract when you run out of data or want cheaper in-bundle rates
3. Gift other Vodacom Prepaid and Top Up customers with bundles – cost is added to your bill or deducted from your airtime
4. You cannot buy bundles for other Vodacom Contract customers
Helpful (0)
Replies (6)0
Replies (6)pG
paula G's updateReviewer Update
05 Apr 2019, 08:22When buying for someone else
The number that you’re buying for is NOT the same as the number that will be paying.
Airtime Once-off bundle Recurring bundle
Prepaid
Bank card / Credit card
Deduct from airtime
Bank card / Credit card
Deduct from airtime
pG
paula G's update05 Apr 2019, 08:22
Reviewer Update
When buying for someone else
The number that you’re buying for is NOT the same as the number that will be paying.
Airtime Once-off bundle Recurring bundle
Prepaid
Bank card / Credit card
Deduct from airtime
Bank card / Credit card
Deduct from airtime
pG
paula G's updateReviewer Update
05 Apr 2019, 08:23this is a USELESS SERVICE FROM VODACOM!!!!!!!!!!!!!!!!!!!!!!
WHAT ELSE IS TO BE EXPECTED
pG
paula G's update05 Apr 2019, 08:23
Reviewer Update
this is a USELESS SERVICE FROM VODACOM!!!!!!!!!!!!!!!!!!!!!!
WHAT ELSE IS TO BE EXPECTED
Vodacom's replyOfficial
05 Apr 2019, 11:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Apr 2019, 11:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Apr 2019, 12:08Dear Paula,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please see the following link: https://www.vodacom.co.za/vodacom/terms/airtime-transfer-terms-and-conditions for terms and conditions of the airtime transfer service. Please see points listed under Top Up point number 3. Top Up customers may not transfer any of the credit they receive on the 1st of every month.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please see the following link: https://www.vodacom.co.za/vodacom/terms/airtime-transfer-terms-and-conditions for terms and conditions of the airtime transfer service. Please see points listed under Top Up point number 3. Top Up customers may not transfer any of the credit they receive on the 1st of every month.
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Apr 2019, 12:08
Official
Dear Paula,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please see the following link: https://www.vodacom.co.za/vodacom/terms/airtime-transfer-terms-and-conditions for terms and conditions of the airtime transfer service. Please see points listed under Top Up point number 3. Top Up customers may not transfer any of the credit they receive on the 1st of every month.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please see the following link: https://www.vodacom.co.za/vodacom/terms/airtime-transfer-terms-and-conditions for terms and conditions of the airtime transfer service. Please see points listed under Top Up point number 3. Top Up customers may not transfer any of the credit they receive on the 1st of every month.
Regards,
Vodacom Consumer Website Team
pG
paula G's updateReviewer Update
05 Apr 2019, 13:16And where exactly do you find these terms and conditions
pG
paula G's update05 Apr 2019, 13:16
Reviewer Update
And where exactly do you find these terms and conditions
pG
paula G's updateReviewer Update
08 Apr 2019, 11:43Hello do you not respond
pG
paula G's update08 Apr 2019, 11:43
Reviewer Update
Hello do you not respond