TL
Thembi L

1 reviews | Active since Jul 2016

04 Dec 2018, 08:31

Ridiculous Customer Service!!!

I am very irritated by the service i always get from vodacom . I phoned in on the 24th of November 2018 at 6:27 am, i wanted the numbers i dialled for a specific period , Spoke to Mbali who told me that i will have to pay for the it which is R20 PER PAGE !! i did not have a problem with that as i thought it would be just one page, she sent me the whole itemised billing which has 12 pages and the other one had 9 pages, the worst thing is that she sent me for incorrect months!!! after checking my emails, i phoned in again at 7:14, i spoke to Molepo who confirmed that per page ill pay R17.20 and when i calculated it its close to R400 for the INCORRECT billing , i asked to speak to their team leader , she confirmed the same thing , her name is MPHO. These amounts are ridiculous for just print outs, and for the months i did not request for !!! I still need the correct billing urgent!!!

0
Replies (2)
Vodacom
Vodacom's reply04 Dec 2018, 09:03
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply05 Dec 2018, 15:32
Official
 Dear Thembi 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further 

Vodacom Consumer Website Team