Ridiculous!! Contracts upgraded 31 July 2017...still awaiting handsets

We have upgraded our business contracts , more than 5 phones on 31 July 2017. Spending more than R10,000 per month on Vodacom cellphones, and this specific Vodacom shop's service is very poor.

On all the upgrades on 31 July 2017 the red package stipulate the free J5 Prime Samsung together with your new upgrade handset.

We still waiting for the following phones 3 1/2 months now. (Samsung S8 plus & Samsung J5 Prime). Vodacom told us every week the S8 is on it's way, but we won't get the J5 Prime anymore.... Sorry Vodacom we upgraded 31 July 2017, on this special offer. I think the big problem is your Carletonville shop, poor service!! Really!!! Can't believe that's the way we are treated!!! This is the cellphone number ********** that we also upgraded and did not receive any handsets. Vodacom please help solving this problem ASAP!!