RS
Rishada S
1 reviews | Active since Apr 2011
06 Nov 2019, 10:20
Ridiculous Content Service Charge which i did not subscribe to!
Subscription of Content Services...…..what a ****
I have fallen Victim to this Subscription services 2nd time in a row, I noticed that content services are being charged on my invoice when querying with Vodacom, I was told that I subscribed to these services which I did not, the 1st time around my account was credited due to the error from Vodacom's side, the 2nd time around I am being charged for these ridiculous services that I know I did not subscribe to and Vodacom refuses to refund me the charge of R150. Vodacom Users, please check your statements on a monthly basis, these services are being added onto our invoices without our knowledge.
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Vodacom's replyOfficial
06 Nov 2019, 11:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Nov 2019, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Nov 2019, 12:26Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply13 Nov 2019, 12:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team