1 reviews | Active since Dec 2012
Ridiculous company to work with
<p>I have been logging service requests with this ridiculous lack of service company's "customer care" since April 2016. It is almost 3 months later and everyone treats you the same way. Some consultants don't know how to help you, others lie that they would definitely call you back with feedback and the list goes on... I am sick and tired of not being respected as a customer. I just spoke to a lady Nompumelelo in Solutions Department, before assisting me, she put me through to the call satisfatory line and never called bac****! Really???!!!</p> <p> </p> <p>I called Solutions Department as I am waiting for the third day to Simphiwe to call me with feedback on yet another service request logged by her. She promised to call daily with an update and yet again, vodacom doesn't deliver! If vodacom doesn't know how to treat customers, i'll be glad to walk away to their competitor.. which I will be doing come 1 January 2017! </p> <p> </p> <p>Being a customer of vodacom and the experience has become nothing but a tasteless joke! Pathetic! Shame on you vodacom! I am utterly disgusted!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
