NS
Nomsa S

1 reviews | Active since Aug 2019

02 Jun 2020, 19:10

Ridiculous charges/Bills

Vodacom has added extra charges on my bill which I did not apply for. This is not the first time they charging or putting extra contract that I didn't sign up for. Each and every month I need to call vodacom to fix their mistakes on my account. I am so tired of vodacom because their service is very poor and annoying. Please make sure u remove everything that I didn't apply for on my account. The only bill I know is R134 not R 879. I can't pay for someone's service. You are taking people's money. I want to move from Vodacom to another network because I can't be wasting my time calling now and then. You guys are doing a ***** on my account. My bank account is no longer safe with you and I don't feel safe anymore.

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Replies (1)
Vodacom
Vodacom's reply03 Jun 2020, 08:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team