CR
Craig R

1 reviews | Active since Dec 2019

05 Dec 2019, 08:11

Ridiculous cancellation fee methodology

Is it just me, or is Vodacom's cancellation calculation methodology highly flawed? How can they justify charging 75% of the full remaining contract? So if I've had a Vodacom device for the full contractual term, renew the contract and then want to cancel shortly afterwards, I'll be hit with a massive cancellation fee, and for what? The 'future' use of data/airtime? The admin involved in getting me off the system? What are we paying for in that fee? It's ********, and I think the CPA should look into it.

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Replies (1)
Vodacom
Vodacom's reply05 Dec 2019, 10:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team