gW
gareth W

1 reviews | Active since Dec 2015

08 Mar 2016, 13:16

Ridiculous billing on Data!

my current bill for my 2gig R149 per month package is currently sitting at R4750 which is to be paid end of March. my account went 6 gigs over the limit.<br> I was not notified of this, instead the notification went to my 3g number, how am i supposed to get this notification to a 3g number. I also capped this account to 2 gigs, why did it go 6 gigs over??? i was told it went 6 gigs over, this means R2 per MB x 1024mb x 6gig = R12288, so how is the bill R4750? your billing is all *****ed up!<br> <br> I cannot afford to pay this amount for your mistakes, if i had been notified correctly, i would have purchased 6 gigs @ R149 = R894, but instead, i get this bill....<br> <br> After checking my vodacom app to monitor my data, it always showed 1.9gigs remaining from 6gigs, every time i refreshed the gigs were still available, when i asked about this i was told it was showing my night owl. How am i supposed to differentiate between night owl and normal on the app? it does not, so while i thought i was fine with data, you were taking off out of bundle!!!<br> <br> i can barely afford to feed my family now i have to pay R4800 for data!!! ridiculous! i even requested itemized billing and no one has rep**** to me....

0
Replies (1)
Vodacom
Vodacom's reply08 Mar 2016, 15:38
Official
Hello gwratten,

We are sorry to hear of your experience with the network and the inconvenience this has caused.

Our consultant will contact you to assist with this issue.

Regards
Consumer Website Team

Best regards,