1 reviews | Active since Aug 2011
Ridiculous billing for 2 months on 3G data card
For the past 2 months, my 3G card billing has been ridiculous to say the least. Last month my billi was close to 42K, which when i inquired, was credited for. This month, the bill is 19k. This is a work card, which means it is only really used for connection. No streaming, no downloading.
The same applies with my handset. Last month I loaded, 4.5GB of data and in 2.5days, it was all gone. When I called the customer service to inquire about this they could not tell me where all my data has gone to.
These are tools that make it possible for me to work and these are the tool that I am measured on as well at work. Right now, I am nothing more than a person out to abuse company resources, and may even have to pay for this. The impact of these billing is way beyond monetary but it really *****s my character at work.
As off today, I will refrain from using the 3G card, but i still need vodacom to tell how this is possible at all! Right now, Vodacom is literally gambling with my job!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
