Ridiculous billing and false information

I am extremely disappointed with the service I received from Vodacom I have 6 contracts with them which one of them I am not aware of and I have been billed R65 monthly for it for 24 months when calling them I am given the run around. This morning I called Cancellations after my billing was high and found that I have this extra line on top of that I was given an upgrade of two sim cards over the phone and informed I will get 1GB and R65 airtime on each however the 1GB is received on 1 sim card I just spoke to Nonhlanhla now she is also relaying the same information I asked her to check the usage of the number that I have not been using and it has never been used to prove that I didn't use it. I want my money back from 2018 to date for the 6th contract that I am not aware of and the 1GB that I have not been receiving on the other sim as well. I am a pensioner and cannot be paying this much for the benefits that I am not receiving and for false information given by your stuff members accordingly to the CPA I have the right to be given correct and complete information.. Complaint is for Marriam Maluka I am using my daughter in laws account she will give u all the information u need