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1 reviews | Active since Apr 2017

03 Feb 2018, 18:04

Ridiculous billing

So i have contacted vodacom numerious times to find out why i am being changed ridiculous amount since November and today after reading an article about the attony in cape town i see that there is actually a lot of us. I called in spoke to Warren wanted to get my contract amd appearenly if takes 14days fo me to get that? I asked gor recordings again i am told stories. I always take top up 200 as my package. How did this happen?

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Replies (3)
Vodacom
Vodacom's reply04 Feb 2018, 07:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply04 Feb 2018, 07:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply02 Mar 2018, 08:43
Official

Good day Sasanki,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Vodacom Consumer Website Team

Best regards,