1 reviews | Active since Aug 2017
Ridiculous Billing
I never had a problem with Vodacom until the data billing issue where on the Month of May 2017 I was billed R48000 +. I was very shocked as I'm on Red VIP contract. I queried the invoice and it was subject to investigation, after a week or two they cancelled the invoice as the data department found it to be incorrect. June 2017 I was billed R28000, July 2017 I was billed R22000+!! I queried all those data billing invoices, but I was told sorry these ones I will have to pay them and at that time my lines are locked and can't do anything, my business is stuc****! I have to buy a rooter and keep it in my pocket to receive my emails. I don't understand how data could jump to almost 100k when I even have Wi-Fi in my house. The only thing I got from Vodacom was that I'm billed out of bundles and I'm liable to pay such invoice for my lines to be reconnected. Vodacom is really taking us for a ride on this data issue. So I'm opting to lose some of my clients and cancel all my contacts with Vodacom, this Red VIP contract is just nonsense!!! Now my lines are locked and to unlock them I should acknowledge the bill of 1000 per second on data because that's what it is. I am done with Vodacom. My family and I have been their loyal customers for many years but this is it!!!!!!
I am done!!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
