Ridiculous and Shocking Service

My contract expired last year 2021, but I am unable to renew my contract because apparently, I have a active contract which i did not take. I have been trying to resolve this issue from the beginning of the year and till to date it cannot be resolved. The phone I am currently using is completely damaged and the LCD is destroyed, but I cannot renew my contract to get a new phone. Your call center is completely unhelpful, the same story I hear when I call….”A call has been logged” up till now I'm still waiting for feedback from beginning of the year. Can someone with Authority at Vodacom assist. Just cancel my contact so I can take by business to MTN. Been a loyal customer with Vodacom for over 10 years, the service I'm getting is ridiculous and pathetic. On top of that Vodacom is still charging me R1200 for 2gigs data and 400mins. What a *******.