1 reviews | Active since May 2015
ridiculous amounts charged
my contract is only R119 per month exclusing insurance and VAS . Which is less than R200 per month. R557 REFERENCE NUMBER ********** 693 I was debited on the 27.11.2017 and R246 reference number ********** 00 I was debited again yesterday. i have called your customer care number and no one is explaining how this could be. im really tired of VODACOM. if its not their rude consultants endless billing problems.i want my money reversed back to my account. i never gave anyone authority to go through my account any day they pleased.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Khabonina,
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
As per our discussions, I would like to confirm that the credit has been app**** onto your account. As you have mentioned you will make payment by the 16th December 2017.
Have a Good Festive Season.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Khabonina,
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
As per our discussions, I would like to confirm that the credit has been app**** onto your account. As you have mentioned you will make payment by the 16th December 2017.
Have a Good Festive Season.
Regards,
Vodacom Consumer Website Team
Best regards,