PK
Puseletso K

1 reviews | Active since Feb 2014

09 Dec 2015, 09:15

Ridiculous amount on my statement

So Vodacom has sent me a bill in the amount of R1185 after I had explained to them that the guy who put me on the contract did not explain the terms of the contract clearly. There is no way I am paying R1185 for a phone. Vodacom claims I used R447 worth of data when the onus was on them to cut me of after I had reached my limit because they understood the nature of the contract and the background and the may complaints I've laid against the service provider. <br> <br> I kept checking on the Vodacom App and to my understanding I still had data. There was never a point where I used data outside of what they allocated to me. I AM NOT PAYING YOU R1185!!!!!! NEVER! NOT HAPPENING<br> <br> I want to cancel my contract with this service provider because clearly they are in the business of ripping people off, all in the name of having the best coverage in the country! I'd rather struggle with network and be a happy customer than have the best coverage but remain frustrated each time!!!!

0
Replies (1)
Vodacom
Vodacom's reply09 Dec 2015, 09:52
Official
Hello SweetPerson,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team