sS
samkortleve S

1 reviews | Active since Dec 2016

01 Dec 2016, 09:51

Ridiculous amount of money being debited off my account

<p>Since upgrading my contract I have had endless problems- ridiculous amounts of money is being debited off my account, almost quadruple of the amount I was informed it would cost. I asked to have a cheaper option and a top up contact (Which I have been buying airtime and data directly from my bank).</p> <p>Last night Vodacom debited R1500 off my account!!!!!!!!!!! HOW can you debit this amount from my account when I am on a top up and have purchased absolutly no airtime or data from Vodacom directly.</p> <p>I have made NUMEROUS phone calls in the past few months and NO ONE has gotten back to me. </p> <p>I require URGENT assistance</p>

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Replies (1)
Vodacom
Vodacom's reply01 Dec 2016, 10:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team