1 reviews | Active since Dec 2016
Ridiculous amount of money being debited off my account
<p>Since upgrading my contract I have had endless problems- ridiculous amounts of money is being debited off my account, almost quadruple of the amount I was informed it would cost. I asked to have a cheaper option and a top up contact (Which I have been buying airtime and data directly from my bank).</p> <p>Last night Vodacom debited R1500 off my account!!!!!!!!!!! HOW can you debit this amount from my account when I am on a top up and have purchased absolutly no airtime or data from Vodacom directly.</p> <p>I have made NUMEROUS phone calls in the past few months and NO ONE has gotten back to me. </p> <p>I require URGENT assistance</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
