Ridiculous AI customer care integration

Item: Vodacom
Rating: 1
Author: Prishen L

Vodacom has adopted an AI Customer tool called TOBI with no avenue to communicate via traditional channels such as email. The AI tool does not have all the relevant options available and chat with live agents is also limited- availability or ability to assist.

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Replies (1)

Vodacom's replyOfficial

27 Jun 2024, 12:10

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply27 Jun 2024, 12:10

Official