Ridiculous admin and service at Vodacom for insurance claim

Hi, I have been with Vodacom for years. On top of that I have a business account with hundreds of contracts as I am partner in a tracking company. I have also used Vodasure insurance just for my cellphone as it is so much easier when you upgrade etc. Anyway, my cellphone was ****** on Sunday. On my account it clearly shows that I have insurance, but Vodacom has not been charging for it. I was told after many hours on the phone that I would have to catch this up and they would let me know how much to pay. They promised to get back to me with the amount I must pay, which of course never happened. I then phoned back this morning only to be told that the reason the insurance was cancelled was that because I transferred my account to Telkom. I have never dealt with Telkom in my life!! And still get a huge bill from Vodacom every month. I am feeling very despondant and like they actually are trying to avoid responsibility.