Ridiculous Account

On the 13th January I wrote a complaint on Hello Peter regarding the ridiculously high account, to date my husband has had 3sms on the 14th, on the 15th, 1 and 1 on the 20th to say they will contact my husband, to date no one has contacted my husband regarding this ridiculously high account. The service is pathetic!!!!!!<br> Since the 13th when we discovered that the soft ware and play store was running and then we had it switched off (which should have been done when my husband got the phone) I have been monitoring the account daily and from the 13th to the 22nd the data usage has only been 36 mb. <br> I think Vodacom is waiting until they have taken off the debit order which is astronomical and then they are going to say \the data was on". NO HELP"