1 reviews | Active since Mar 2017
Ridiculous
<p>So I just received a call from vodacom saying my phone will not be fixed. To fix a cracked screen cost R7700, my insurance covers R7000. They not fixing it so now wants me to come choose a phone for R7000 and then pay 10%=R700.. why can I not just pay the extra R700 and just get my damn phone fixed! Im now being forced to come and select a downgrade from my galaxy s7 edge. I know I made a mistake of not updated my insurance but ****** hell man I pay insurance month in month out. Im not happy and will move once my contract is done.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
So basically the same copy paste reply you gave me yesterday? Nice
So basically the same copy paste reply you gave me yesterday? Nice