Ridiculous
<p>I went to a Vodashop on Saturday morning. I took my old phone with the new phone to help me transfer ONLY the contacts since it does not carry over for some reason. There I was told my phone is locked. Vodacom protect. For it to be unlocked I need to pay R150. HUNDRED AND FIFTY RAND JUST TO UNLOCK MY PHONE FROM AN "PROTECT"THING I HAVE NO IDEA WHY IT IS THERE IN THE FIRST PLACE OR USE IT? I was told "it happens when you take out your sim card" and put it in a new phone. No ****?! How was I suppose to know? Since when???????? Again some of that tiny info NO salesman tells you. Just another way Vodacom make sure they ******* customers just like with the way you use your data. I am forced to use it or it falls away. This is appauling and I wish with all my heart I did not need a phone.</p> <p>So,I want someone to please contact me to unlock my phone so I can carry over the contacts since the gate number is on there to get into my complex. I refuse to pay that much money to just unlock my phone. I also intended to help out n friend to lend her my old phone. Now I can't. I much rather buy food with that R150!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
