1 reviews | Active since Mar 2012
Ridiculous
<p>I ordereed a contract online, the package was delivered the next day. when i took the contract out i told the lady helping me that i need to Port my number from CellC to vodacom. the Thursday when i receieved my phone i spoke to nearly the enitre works force at vodacom t oport my number. Friday it still had no been done only to be told friday afternoon that the reason they cant port it is because the sim was already actived. the only way to port my num was to get a new sim card, i could either go buy one or they could send me on. i asked the call agent how much it will charge to which she told me "Nothing". Monday morning the sim card arrived and eventually go the number ported only to wake up on Tuesday morning and have Vodacom debit my account AGAIN for the exact same amount! now i have to fight to get my money back after i was told that it wouldnt cost me anything to get the new sim??? no one from Vodacom gets back to a person and i am so tired of following up with regards to issues i am having... this is not the first time i have had troubles with vodacom, the last time i had problems like this, i cancleed my contract and told them to come and collect their phone... i am nearing that stadge again as this is the worse service i have ever received!! i will NEVER recommend vodacom to ANYONE!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
