Ridiculous

Subject: URGENT: Ongoing Billing Errors, Double Deductions and Unjustified Line Suspension

Dear Vodacom,

I am extremely disappointed and frustrated with the ongoing issues on my account, as well as the poor level of service I have received from multiple Vodacom representatives. The situation has now reached a point where it is unacceptable.

In October 2025, I requested that Vodacom change my debit order date from the last day of the month to the 7th of every month. I visited the Vodacom Clearwater Mall branch and completed the request correctly with the help of the consultant.

Despite this, at the end of October Vodacom attempted to process a double deduction of over R5,000. I immediately contacted the call centre, yet none of the consultants were able to assist or even properly understand the issue. I then had to go back to Clearwater Mall and pay the account manually with my bank card.

On 5 December, Vodacom suspended my lines without warning — two days before the agreed debit order date of 7 December. I received an SMS claiming my account was overdue, which is incorrect. That same evening all my lines were cut off.

Then, on 8 December, Vodacom attempted another double deduction, even though I am not in arrears. This is completely unacceptable, and it is causing unnecessary financial strain and bank charges caused solely by Vodacom’s errors.

Over the past few days, I have spent hours trying to get this resolved, but I keep receiving empty promises. I have spoken to the following consultants, and the issue remains unresolved:

1. Nonhlanahla

2. Charmain

3. Shenowiese

4. Nohollo – Ref: 5-ctl3un77y

5. Sphellele – Ref: ***

Each time I am told that a case has been logged and that someone will contact me back, yet nobody follows up. This level of incompetence is disappointing, unprofessional, and highly inconvenient.

I now require immediate action and clear answers to the following:

1. Why is Vodacom repeatedly attempting double deductions when my account is not overdue?

2. Why were my lines suspended before the agreed debit date?

3. Who will be taking responsibility for the bank charges caused by Vodacom's errors?

4. When will this matter finally be resolved, and when will the correct debit order date be properly app****?

I expect a written response, confirmation of correction on my account, and assurance that this will not happen again.

Regards, JP Visagie Account Number: I*** Contact Number *** Marnus ***