Ridiculous

Once again I am disappointed with vodacom and their inability to put themselves in their customers shoes. I logged a request to relocate and I am told that it will take a month. The house I moved to is fibre ready and the necessary connections are in place, however I am still told it will take a month. The communication I am getting from all consultants involved is inconsistent and this whole process is just costing money because of the inconsistent information I am getting from your consultants. I am now require to pay a additional amount even if my fibre line is not connected. I request to put it on hold while the process to relocate progresses and I was to it's not possible. Can my request to relocate be expedited since nothing else needs to happen accept to activate the current line in my new place, which is fully installed. It took a week to 2 weeks to create my account initially but it a mission to just relocate