RIDICULOUS !!

Hi, My name is Janke and I am turning to Hello Peter because I really don't know what to do anymore. I have called Vodacom endlessly to rectify this, even went into store to get this straight and they are still charging me for two contracts. I upgraded online in January. So basically I just wanted to upgrade online because then you are supposed to not pay admin fees. And they were the ones to inform me that it is time for an upgrade .

But now I am being billed for two contracts and they also added on an upgrade admin fee which they were not supposed to do if you upgrade online. I am so upset because now I have to pay for two phones , what is the use of an upgrade then ! Also they are trying to cheat me into paying for this contract for another 26 months because on their system my next upgrade is now 01/08/2021!?! For a 24month contract that I took out in June 2019?! Does not make sense.

I also spoke to consultants on the phone a couple of times but I was told they cannot tell me how long this is going to take to fix, yet they are deducting money from my account with no consent what so ever and to me this is a ***** situation as no one told me about it nor explained . But surely it must be just a fix on the system that should be high priority and should have been done by now. I can't imagine I am the only one with this problem. I mean surely it is a big problem with respect to the consumer act if people are being double-billed and nothing is being done to rectify it.

I am looking forward to hear from you.

Kind regards

Janke