Ridiculous

I app**** for a contract more than 2 weeks ago and when the application was done and old account came up on the system as a judgement. I then sent proof of all my accounts that were settled and now they come back asking me for a letter from the magistrate. How is this obtained because even the attorneys that were handling the account confirm that the letter provided by them with all the information on it is confirmation that this account is settled and that is all the information that they have available. It is ridiculous at the incompetence of staff in Vodacom shops, not skilled and cannot provide different answers and solutions always passing the buck first asking me to call Transunion to which i did and they updated their system with the information sent to them.