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Njabulo N
1 reviews | Active since May 2018
09 Jan 2019, 06:38
Ridiculous
This is unacceptable! I contacted Vodacom 02/01/19 to query a balance above which I normally pay...after speaking to the consultant that I would pay it, I confirmed with her that I want this contract cancelled after making this payment R341. I'm surprised yet again that they plan on deducting R120, which I was told that the statement was generated 03/01/19, which is the same day I made payment??? If there was remaining balances why was I not informed when I specifically requested that the contract be cancelled and closed? Absolutely ridiculous, because the balance as of 02/01 was R341 after the call I made it's including R120. Then to top it off, I can't make calls from this number (blocked)...This was my prepaid number before I switched it to contract. I will discontinue using Vodacom!!!
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Replies (2)
Vodacom's replyOfficial
09 Jan 2019, 09:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jan 2019, 09:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Jan 2019, 07:48Dear Njabulo,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our email sent to you this morning. We can confirm that your query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our email sent to you this morning. We can confirm that your query has now been resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply11 Jan 2019, 07:48
Official
Dear Njabulo,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our email sent to you this morning. We can confirm that your query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our email sent to you this morning. We can confirm that your query has now been resolved. Regards Consumer Website Team(SA)
Best regards,