Ridiculous!

Please advise why after I made a manual payment via the Vodacom app, you still proceeded to debit my account? The debit order obviously failed due to insufficient funds as I used my funds to pay the bill.

Now you're charging me R100 for this? When yall literally sent me an SMS after receiving the payment, thanking me for it. Yet still proceeded to debit and then charge me?

I even queried this vha Facebook and was told next time tk make payment a week in advance - all good and all but why today, a whole wek later, are you still charging me and texting me?

And the most *********** agent, I just spoke to on the phone, sighing in my ears as if I'm bothering her day can't even read her system properly, assuming I made a double payment and not understanding it's a manual payment and an ATTEMPTED debit order.

This was not a late payment or a failure to pay so why are you treating it as such?!