Ridicule customers!

On the 4th of September i contacted vodacom after sales to activate my sim card for my samsung s20+ bts edition during the phone call i asked the agent if the device included ear buds she confirmed it did i informed her i didnt receive them

she then gave me the number 1950 to enquire as to why it was delivered they informed me i should email *** another consultant informed me i should activate it on the samsung members app after i couldnt find the banner to activated i called again they then asked me to email *** again.

After 20 phone calls to vodacom 1950 and countless emails to *** i posted on hellopeter and messaged vodacom instagram

After 7 days i received a phone call from the online department after speaking to 3 consultants they told me it was not included in the contract i explained what happened they explained i should speak to the manager in after sales. I spoke to christopher and he confirmed that on his system it does state that it includes earbuds. He also listened to the recording of the previous call. He stated he would contact the online department and call me back. I am therefore still awaiting feedback

I would like to inform you that apart from christopher this has been the most pathetic customer service i have ever experienced. Multiple agents for 20 calls have informed me how to claim the earbuds. I informed them of my husbands id over 4 times i spent hours contacting vodacom. Only to have my query unresolved and no earbuds. I do not know who made a mistake and where the error is on the system but the fact that after sales agent and management and multiple other agents confirmed earbuds should be included and informed me how to redeem it i should therefore be receiving them

This is not the way to treat your customer service and should this not be resolved we will no longer use vodacom as our network. It is on recording that i should recieve earbuds you cannot ridicule your customers to this extent i am very upset and i honestly feel like an idiot!