Ridicoulous

All I have had in the past few days from Vodacom is pathetic service. Firstly the branch in the Lephalale Mall refused to activate a Sim as I had not purchased it from their store. Then I tried to activate though their call centre and no one bothered to let me know that I also need to activate it as it had been an upgrade, even though I had told the call centre this on two occassions. I then called the the call centre for upgrades on *** and held on for more that 15 minutes without being helped or my call answered. I then tried to check my account online and firstly I could not access my account even though the username and password is correct and now when I try and enter the website though pressing the Log-in button, it tells me that the request is forbidden. What the hell happened to CUSTOMER SERVICE FROM SOUTH AFRICAN COMPANIES. WE KEEP GETTING TOLD TO SUPPORT PROUDLY SOUTH AFRICAN BUT IT IS DIFFICULT TO DO THIS WHEN THEY ARE SO PATHETIC.