BW
Brandon W

1 reviews | Active since Sept 2016

05 Sept 2016, 17:01

Ridicoulas customer service!!

<p>It has been 2 weeks now waiting for a call back from the supervisor regarding a complaint on my soft block limit which did not work. I called 4 days in a row and no on could help and was promised EVERYTIME they will get back to me within the day. There systems are so slow that it take 3/4 minutes to pull up my details. It's absolutely pathetic service. </p>

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Replies (1)
Vodacom
Vodacom's reply06 Sept 2016, 07:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team