NFS(
Nobuhle Felicity Sithole (Dhludhlu)

1 reviews | Active since Sept 2012

21 Sept 2016, 15:38

Richarge

<p>My mother dialed *123*1# for those bonus airtime and it reflected if she buys R40 airtime she will get R100 bonus airtime and she bought the airtime but ddnt get the bonus airtime that was yesterday and when i called vodacom on behalf of my mother, the lady was rude and hung up my call.my mother cell phone number is ********** 368. And this was not the first time where she recharged and didnt recieve the bonus airtime if this thing no longer apply to her number they shouldn't give her the option please. </p>

0
Replies (2)
Vodacom
Vodacom's reply21 Sept 2016, 15:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply27 Sept 2016, 14:28
Official

As per our telephonic discussion, this query has been resolved.

Regards,

Vodacom Consumer Website Team

Best regards,