RICA.............WHY.........ALREADY DONE YEARS AGO

Item: Vodacom
Rating: 1
Author: Suezie G

Extremely ****ed off with Vodacom; the only way to put it. I have been with them since 1998 AND OBVIOUSLY RICA'd way back when otherwise I would not have had access to my phone and contract for the last ±15 years. I went over to pay as you go after having a contract with them for about ±17 years. I now receive a sms saying I must RICA....say what.....why???????? Am I now being hounded because I do not have a contract anymore and am therefore not as valuable that all of a sudden I must RICA again!!!

Helpful (0)

Replies (5)

Vodacom's replyOfficial

01 Mar 2018, 10:21

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply01 Mar 2018, 10:21

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Suezie G's updateReviewer Update

02 Mar 2018, 11:15

No link was sent. I was told to go to a Vodacom outlet with documents to RICA. Not happy

Suezie G's update02 Mar 2018, 11:15

Reviewer Update

No link was sent. I was told to go to a Vodacom outlet with documents to RICA. Not happy

Vodacom's replyOfficial

28 Mar 2018, 14:01

Good Day Sue,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed. Please see sms sent to the number in question.

Regards
Randall

Vodacom's reply28 Mar 2018, 14:01

Official

Good Day Sue,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed. Please see sms sent to the number in question.

Regards
Randall

Suezie G's updateReviewer Update

28 Mar 2018, 14:20

Still not happy and still do not understand WHY I HAVE TO RICA when I did it all those years ago. You still have not explained to me why, as a customer of yours since 98 this has come to pass. I would not be able to use my phone all these years if I had not. I do not want a generic answer as per your sms. That is nonsense. And I went into one of your shops and they could not understand why I had to as the system shows me I AM!!!!!!!!!!!!!!!!!

Suezie G's update28 Mar 2018, 14:20

Reviewer Update

Suezie G's updateReviewer Update

28 Mar 2018, 14:21

And it has taken you HOW long to answer me!!!! Really disgusting Vodacom. Your service is going backwards and also the way you make 'out of contract' customers pay more for data is disgusting!

Suezie G's update28 Mar 2018, 14:21

Reviewer Update

And it has taken you HOW long to answer me!!!! Really disgusting Vodacom. Your service is going backwards and also the way you make 'out of contract' customers pay more for data is disgusting!