RA
Ricardo A
1 reviews | Active since May 2018
02 Dec 2021, 11:37
Ricardo Alexandre ***
I’ve been with Vodacom for years never missed a payment or a debit order. I’m August Vodacom made a mistake when updating my account and stopped my debit order so I called them and told them about this after numerous calls and arrangements for them to re instate my debit order this was never done now today they debuted 4700 from my account without permission or any notice. Why must I be penalised in December for a mistake that came from Vodacom. This is ridiculous and very poor service. On top of that we never have signal and the service is so pathetic.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
02 Dec 2021, 14:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2021, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Dec 2021, 14:44Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have made contact with the Subscriber Collections Division who advised accordingly.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2021, 14:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have made contact with the Subscriber Collections Division who advised accordingly.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
RA
Ricardo A's updateReviewer Update
02 Dec 2021, 17:45I called this morning to find out who gave Vodacom permission to debit 4700 out of my account I told them they can continue with my normal debit orders and they said they will do that again this is not my mistake or my fault that my debit orders were stopped I even made a deposit before and asked please put my debit order back and nothing was done. No consultant called me I had to call and no matter has been solved I will post again about my feedback again and how Vodacom responds to their loyal customers. I did not get ****med and I did not speak to anyone on WhatsApp. Please be free to go back on my recorded calls to Vodacom
RA
Ricardo A's update02 Dec 2021, 17:45
Reviewer Update
I called this morning to find out who gave Vodacom permission to debit 4700 out of my account I told them they can continue with my normal debit orders and they said they will do that again this is not my mistake or my fault that my debit orders were stopped I even made a deposit before and asked please put my debit order back and nothing was done. No consultant called me I had to call and no matter has been solved I will post again about my feedback again and how Vodacom responds to their loyal customers. I did not get ****med and I did not speak to anyone on WhatsApp. Please be free to go back on my recorded calls to Vodacom
RA
Ricardo A's updateReviewer Update
03 Dec 2021, 12:34I called this morning to find out who gave Vodacom permission to debit 4700 out of my account I told them they can continue with my normal debit orders and they said they will do that again this is not my mistake or my fault that my debit orders were stopped I even made a deposit before and asked please put my debit order back and nothing was done. No consultant called me I had to call and no matter has been solved. . I did not get ****med and I did not speak to anyone on WhatsApp. Please be free to go back on my recorded calls to Vodacom
RA
Ricardo A's update03 Dec 2021, 12:34
Reviewer Update
I called this morning to find out who gave Vodacom permission to debit 4700 out of my account I told them they can continue with my normal debit orders and they said they will do that again this is not my mistake or my fault that my debit orders were stopped I even made a deposit before and asked please put my debit order back and nothing was done. No consultant called me I had to call and no matter has been solved. . I did not get ****med and I did not speak to anyone on WhatsApp. Please be free to go back on my recorded calls to Vodacom