RICA UPDATES

I have RICA problems for almost a year now. Vodacom Shop Centurion advised me to do a sim swap and failed me, same as Vodacom shop Attlyn and Vodacom shop Gezina. I also received a link where I scanned my docs for RICA and that also failed me. Yesterday I recharged with R150, R110 and R12 and did not receive the airtime vouchers todate. Vodacom agents called me sometime back and told me that If I don't RICA I might lose my number one day. Now I was told at Vodashop Gezina yesterday that if the sim swap does not solve the problem I will have to travel to Voda World in Midrand. Now my problem is I have already travelled close to 200km visitting Vodashops Centurion, Attlyn and Gezina and now am still stuck with the same problem. Can't even reach Vodacom customer care because everytime I call I get a voice prompt to RICA. MY DETAILS ARE CORRECT AS CONFIRMED BY ALL 3 VODACOM SHOPS STATED AND NO NEED FOR RICA. Now one agent told me sometime ago that my number has been selected for RICA and to my surprise I don't get any joy everytime I visit the so called nearest Vodacom shops. So on top of my expences for travelling to the 3 Vodacom shops stated I must now travel to Midrand. Will Vodacom CEO reimburse me for loss on the sim swaps as adviced by Vodashop agents which did not resolve the RICA issue and for driving to the 3 Vodacom shops stated and to Voda world Midrand if I must drive there, If so how? And there is this useless robot called TOBI... Please Vodacom get your story right and stop being useless. Can someone give me a call with good explanation on this RICA matter. I am tired of this... even if the CEO can give me a call to explain unless he/she is just as useless as TOBI, from 09:30 this morning until now THIS TOBI ROBOT HAVE BEEN TELLING ME THAT A HUMAN AGENT WILL CALL ME IN A FEW MINUTES AND IT'S HOURS... and the Vodacom shops that I visited because I feel the next thing I will be told to go to Cape town Vodacom shop to be helped with RICA UPDATES. Be helpful to your loyal customers (MORE THAN 10 YEARS NOW WITH VODACOM) and to be moved in circles like this is not right, I leaves a bitter taste in my mouth.