RICA problems even after i had comp****

I recently received an SMS indicating that i need to RICA my line. I was informed that even i had completed RICA before i have to do it again due to the age of my line. I was unable to RICA on time due to business travel abroad and on my return i went to a vodacom shop in Rosebank and wanted to RICA and have my unsuspended. Unfortunately despite the best efforts of the vodacom staff they were unable to unsuspend my line. I visited two shops in Rosebank but none of them could unsuspend my line. Eventually a service request was opened but i was informed that it will take 7 working days to have my line fixed??? Its really frustrating to that even though i have comp**** with what Vodacom wants i cannot call on my line because the Vodacom system doesnt want to RICA my number?

I need assistance urgently please...